Last updated: 15 June 2026
This Privacy policy explains how 9am collects, holds, uses and discloses personal information when you use this website, contact us, or request support for a Shopify theme.
Personal information we collect
We collect personal information you choose to provide, including:
- your name and email address
- your Shopify store URL
- your request type, theme name and theme version
- your support message and any information included in attachments
- optional storefront passwords or collaborator request codes if you provide them for support
- communications you send to us through our contact form or support channels
Please do not send sensitive personal information unless it is necessary for your request.
How we collect personal information
We usually collect personal information directly from you when you submit the contact form, email us, request support, or otherwise communicate with us.
Our contact form is processed using Netlify form handling. We may also use service providers for website hosting, email, support, file handling and administration.
How we use personal information
We use personal information to:
- respond to support, contact and custom work requests
- understand and troubleshoot theme issues
- provide, improve and administer our website, themes and support services
- keep records of support requests and business communications
- comply with legal, accounting, tax and administrative obligations
- protect our website, services and users from misuse
Disclosure of personal information
We may disclose personal information to service providers who help us operate this website and provide support, including hosting, form processing, email, support, storage and administration providers.
We may also disclose personal information where required by law, where reasonably necessary to protect our rights or services, or with your consent.
If you follow links to Shopify, Help Scout or another third-party website, that third party's privacy policy will apply to information you provide to them.
Overseas disclosure
Some service providers we use may store or process personal information outside Australia. This may include the United States, Canada, the United Kingdom, the European Union, and other locations where those providers operate.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
We keep personal information for as long as reasonably needed for support, administration, record keeping, legal compliance and business purposes. When personal information is no longer needed, we take reasonable steps to delete it or de-identify it.
Access and correction
You may request access to personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, contact us through the contact page.
Privacy complaints
If you have a privacy concern, contact us through the contact page with details of the issue. We will review your complaint and aim to respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this Privacy policy from time to time. The latest version will be published on this page.